Returns & Exchanges

We want you to be completely happy with your purchase! If for any reason you are not happy with your purchase, we will gladly accept returns (excluding swimwear and intimate bottoms, health, beauty and fragrance items and perishables) within 30 days of the order leaving our warehouse.

You will receive a full refund for the cost of the merchandise, less shipping costs.

If you have over ten items for return please call BHFO directly at 319-743-1197 before you start the return process.

 

To request a domestic order refund:

  1. Click here to start a return. You may enter your Order ID # and Shipping Zip Code, or enter the email address associated with your order.
  2. Next, choose which item(s) you would like to return and select the reason you are returning the item(s).
  3. If everything looks correct in the return summary, you may complete the return.
  4. Next, download and print your USPS prepaid label and drop off at your nearest USPS location. Click here to find a USPS location near you.
  5. Please note: once we receive the return item(s) back to our warehouse and validate the return reason, we will refund the pre-paid return label cost for ‘Item is damaged’ and ‘Received wrong item’ return reasons.
  6. Once we receive the return package, we will issue a refund to your original payment method within 10 business days.

 

To request an international order refund:

  1. Print a "Returns Authorization Form" from this page for each item you are returning. This form must be filled out completely and included in your return package within 30 days of leaving our warehouse.
  2. In your return package, include the Returns Authorization Form and the item you are returning in its original, unused condition with original tags, packaging and protective liner intact (if applicable). We are unable to accept items with signs of wear, heavy perfume or smoke. Intimate apparel bottoms including panties and swimwear bottoms are non-returnable.
  3. Mail your return to the address below. We will process your return within 10 business days of receipt. We will refund the purchase price less shipping costs.
Mail Your Return To:

BHFO, Inc.
Attn: BHFO.com Returns Department
4520 20th Ave SW
Cedar Rapids, IA 52404